This notice explains how CleanOps ("CleanOps", "we", "us") handles personal data. CleanOps is operated by Express Cleaning LLC, a limited liability company registered in Arizona, trading as "CleanOps". For the data you and your team provide when using CleanOps, Express Cleaning LLC is the data controller. Where you upload information about your own clients, crews, and properties, you decide how that data is used and we process it on your behalf to provide the Service.
Data we collect and why
- Account data — name, email address, login credentials, company details, country, region, and currency. Used to create and secure your account and to provide the Service. Legal basis: performance of our contract with you.
- Business data you enter — clients, addresses, job details, bids, proposals, invoices, inventory counts, inspection records, schedules, and crew details. Used to deliver the features you asked for. Legal basis: performance of our contract.
- Photos and videos — job, inspection, and estimating media you upload, which may be processed by an AI provider to suggest scope and pricing. Legal basis: performance of our contract.
- Crew location data — where a team member has given consent, their device location and time stamps, used for route planning and job tracking. Legal basis: consent, which can be withdrawn at any time by turning tracking off.
- Support messages — the content of messages you send us. Used to answer your questions. Legal basis: legitimate interests in supporting customers.
- Usage and technical data — device and browser information, IP address, log and error data, and feature usage. Used for security, fraud prevention, troubleshooting, and improving the product. Legal basis: legitimate interests, and legal obligation where we must retain records.
- Marketing preferences — where you opt in, we may send product news. Legal basis: consent; you can unsubscribe at any time.
Who we share data with
- Service providers and subprocessors — hosting, database, authentication, email, mapping and routing, AI processing, analytics, and support tooling, acting on our instructions.
- Merchant of Record — Paddle.com, for the sale of our subscription, subscription management, payments, tax compliance, invoicing, and refunds.
- Professional advisers — legal, accounting, and insurance advisers where necessary.
- Authorities — where we are required to disclose data by law or to protect legal rights.
We do not sell personal data.
International transfers
Our providers may process data outside your country, including outside the UK and EEA. Where that happens we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
How long we keep data
We keep account and business data for as long as your account is active. After you close your account we delete or anonymise your data within a reasonable period, except where we must keep records longer to meet legal, tax, accounting, or fraud-prevention obligations. Location history is kept only as long as needed for scheduling and reporting.
Your rights
Depending on where you live, you may have the right to access your data, correct it, have it deleted, restrict or object to processing, receive a portable copy, and withdraw consent. In the UK and EEA you also have the right to complain to your supervisory authority. Email support@procleanops.app and we will respond within one month.
Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, row-level database permissions so each company sees only its own records, and restricted administrative access. No system is completely secure, so please use a strong, unique password.
Cookies and similar technologies
We use essential cookies and local storage to keep you signed in, remember your preferences, and keep the Service secure — these are required for it to work. Where we use analytics or marketing cookies we ask for your consent first, and you can change or withdraw it at any time in your browser settings or by contacting us.
Contact
Privacy questions or requests: support@procleanops.app.